The most common questions from our customers around the world about potency agents and other medicines are answered below.
If you have any further questions, or would like to know more about the products we have described in the Onlineshop, simply send us an e-mail.
How do I place an order?
Once you have selected a product, you will be redirected to the shopping cart. Click on “To Checkout” to access the SSL-protected order form. After you have specified your e-mail, enter your shipping address.Optionally, you can fill in the medical health form to provide all information regarding your health condition. In the last step, enter the shipping and payment method and click on “Complete order”. Your order will be processed by our team.
What happens after I have placed my order?
Your order is now being processed. After the payment is received, your package will be prepared and dispatched within 24 hours.
You will receive three emails regarding your order:
What are the payment options?
We accept Bank Transfers, MasterCard , VISA , American Express. As soon as the transfer is received, your order will be shipped within 24 hours. Please note that a transfer requires about 3 business days. Payments by credit cards might took even longer until final clearance.
How are your shipping charges and terms
Our shipping costs are included in the price. If the payment has been received your order will be sent within 24 hours. The delivery date depends on your location and the location of the supplier and your fast payment. We strive to deliver your order directly to your doorstep within 4-12 business days, depending on the shipping method. Your medicine will be sent by airmail free of charge or registered mail.
We do not process orders over the weekend. If you place an order after 16:00 on Friday, the order will be processed by the pharmacy on Monday.
How long are cancellations and cancellations possible?
As long as your order has not yet been processed, you can unsubscribe.
We are not able to cancel an order after it has been delivered. You can cancel your order before delivery by sending us an e-mail and simply enter the subject line “Please Cancel” and your order number.
What are your security and privacy policies?
The protection of your personal data is very important to us. No exception is made. Our online order form uses the latest and most secure encryption system based on SSL (Secure Sockets Layer) 256 bit. All personal and credit card information is provided with utmost security and caution. Our system also has security facilities against credit card fraud. Persons who use a credit card fraudulently are reported immediately!
Guidelines for receiving e-mails.
Often, our customers do not receive any confirmation e-mails, which is usually because their e-mail provider blocks them. Below are 2 solution alternatives that solve this problem. If you need help, please contact our Customer Service.
This solves the e-mail problem:
What can I expect from online counseling?
It is already anticipated that our customer advisors will not replace the visit with the doctor of your trust.Our service staff can, however, describe the different medicines and their special features.
For our customers, who like to order by phone, there is, as always, the latest special offers from first hand. In addition, you can clarify questions about the order process or clear up other ambiguities.
Is the sale of prescription drugs on the internet legal?
By developing this new Internet media to provide healthcare services, our organization has committed itself to meeting and exceeding current regulations. Our pharmacies are allowed to ship all medicines to all countries of the world, and employ licensed pharmacists who offer you the best pharmaceutical assistance. All medicines are purchased through legitimate pharmacists so that you can ensure that you receive the same medication as in the pharmacy in your neighborhood.
What is the difference between a generic and a branded medication?
No great, except in the name and price. Since manufacturers of generic drugs do not have to provide the original medical tests that prove the safety and effectiveness of the chemical compound, they can produce a generic version at a significantly lower price and pass these savings to the customer.
Why are generics cheaper than branded medicines?
They are cheaper because of the patent system. When introduced, most drugs are patent-protected by the government for up to 17 years. During this period, other companies may not sell the drug. This allows the company that developed the drug to market this exclusively and cover the development costs for its development. When the patent expires, pharmaceutical companies can apply for a generic version of the drug in the food and pharmaceutical administration. Since they no longer have to worry about the investment costs, they can often offer the drug 50 to 80 percent cheaper than the branded medicine.
Can I return my medicine for a credit?
No. Due to federal laws, we are not able to take prescription drugs back. However, if your delivery has been damaged or not received at all, we will either re-dispatch the goods at our expense or refund you.
How do I get the free bonus or rebate rebate?
We offer regular special offers for our customers. Visit us regularly and stay informed!
How is the quality of generics?
It is regarded as “therapeutically equivalent” to its branded product. A generic drug must have the same chemical ingredients, both in quantity and in the rate of absorption of the active ingredients, into the bloodstream. Sometimes the generic version of the drug may have a different color or shape than the branded product – these differences do not affect the way the medication works, resulting solely from commercial or patent grounds.
Why do not generic and branded medicines look the same, even though they have the same ingredients?
It is forbidden by law that generic drugs look exactly like branded products. Nevertheless, generic medicines must have the same ingredients. However, color, taste and some other inactive ingredients may vary.
The products of all pharmaceutical companies, whether they are manufacturers of branded medicines or generics, must undergo strict and regular audits of the relevant authorities. There is no difference between the manufacturing standards for generics and branded medicines.